Payment
Methods and Terms
Q. Does LawAfrica accept
all major credit cards?
A. Yes. We have widened the range
of payment options available to customers to include
Diners and American Express. We also accept Visa, MasterCard
and Switch/Delta.
Q. Will credit card payments
be authorized immediately?
A. Yes. If customers choose to
pay by credit card over the telephone, they can be sure
of the prompt dispatch of their products.
Q. Can I pay by cheque or BACS?
A. Yes. Our new process for crediting
your account with payments will be quicker than today.
Renewals Procedure
Q. How will I be alerted that I
should renew subscriptions for LawAfrica products?
A. You will receive an e-mail reminder.
Q. Is this an invoice?
A. No. It is a Subscription Renewal Notice, which is
an invitation to renew your subscription(s) for 2006.
However, we will require your renewal instructions by
31 December 2004 to ensure that there is no delay in
the dispatch of the 2005 issues.
Q. What period does it cover?
A. It covers the subscription period from January to
December 2006.
Q. What should I do with my renewal
notice?
A. Send in the remittance slip with payment (see
below). Or, if you need an invoice first, just note
your request on the renewal and fax or send the order
back to us.
Q. How can I return my renewal
notice to LawAfrica?
A. You can either post to P.O. BOX 4260 - 00100 NAIROBI
or fax to +254 20 272 2592.
Q. How do I pay for my subscription renewal?
A. UK customers : Send in a cheque with the account
details behind calling for pick up in Kenya , or by
wire transfer.
A. International customers : Send in
a cheque with the account details behind calling for
pick up in Kenya , or by wire transfer.
Q. Where should I send
cheque payments?
A. LawAfrica Publishing Limited, P.O. Box Co-op
Trust Plaza, 1st floor, Lower Hill Road, off Bunyala
Rd, P.O. Box 4260 - 00100 Nairobi KENYA
Q. What do I need to
send when paying by Credit Transfer (International customers)?
A. Please send or fax us the remittance slip with
'Paid by Credit Transfer' written across it and the
amount of the payment. If you have requested a firm
invoice, and it is the invoice that you are paying by
Credit Transfer, again indicate on the remittance slip
of the invoice that payment has been made by Credit
Transfer and the amount of that payment. In both cases
send the remittance to the address quoted in question
6 above.
Q. Can I make changes
to the renewal notice and pay at the same time?
A. Yes you can. Simply cross through those subscriptions
on the renewal notice that you wish to cancel and return
with the correct payment or a request for an invoice.
Q. What is the VAT breakdown?
A. The VAT payable appears directly below each
subscription line. The percentage of
the subscription price that is subject to VAT does not
appear.
Q. Can I pay in Euros
or US Dollars?
A. Yes. Simply return your notice with a request
to be billed in Euros or US Dollars.
Q. I have not received
any goods, why are you asking for payment?
A. In order to ensure that there is no break in
your subscription or any delay in the dispatch of issues/releases
to you, we need to have received your renewal instructions
before the end of the year.
Q. Why are my subscription
product prices different to last year's?
A. We have rationalized a number of products, including
CDs and journals, to simplify their structure. Product
titles and product content has not changed. This is
in addition higher production costs.
Q. Will
subsequent renewal notices have the same reference number?
A. No, each renewal notice you are sent will replace
the previous one and will feature a new unique reference
number.
Invoice Follow-up Procedure
Q. What changes have
you made to your invoice follow-up procedure?
A. You will receive two colour-coded
invoice reminders. If you have queried an invoice it
will be excluded from our follow-up procedure. We will
also list any invoices under query on your statement,
together with the reason for the query.
Returns Procedure
Q. If I want to return
product(s), where should I send them?
A. We have simplified our returns
process and all returns should be sent to: Co-op Trust
Plaza , 1st floor, Lower Hill Road , off Bunyala Rd.
, P.O. Box 4260 - 00100, Nairobi Kenya , together with
the original invoice within 21days.
This information will be included
on your invoice.
Q. How can I ensure my
returned products are processed as quickly as possible?
A. Wherever possible, please
return products with a copy of the invoice including
the bar code. We will use the bar code to rapidly identify
your invoice and process the details, enabling us to
raise credit notes and update your account more quickly
than we can today.
Order Confirmation for International
Customers
Q. What is the purpose
of the new order confirmation?
A. This is a new service for
customers ordering from outside the UK . Because delivery
of international orders takes a little longer than UK
orders, we will provide an immediate order confirmation
notice. This paperwork will enable you to more easily
check on the status of your order.
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